Privacy Policy
Effective Date: October 7, 2026
Last Updated: October 7, 2026
Welcome to শব্দধাঁধা - Bangla Word Puzzle ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a safe, fun, and transparent experience while playing our Bengali word puzzle game.
This Privacy Policy explains what information we collect, how we use and safeguard that information, and your choices regarding your personal data when you download, install, and play our mobile application.
1. Information We Collect
We collect information to deliver seamless gameplay, provide accurate leaderboard standings, and securely manage rewards:
- Anonymous Device Identifier (Guest Mode): When you first open the app, a randomized unique device identifier (Device ID) is generated locally on your device. This allows you to immediately play, unlock puzzle stages, and accumulate coins without having to provide any personal information or create an account.
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Profile Information (Optional / Voluntary Registration): If you choose to participate in our verified tournament leaderboards or submit a prize claim, you may voluntarily provide:
- Display Name / Username: To display your name on the competitive leaderboard.
- Phone Number: For SMS account verification and contacting you regarding reward claim fulfillment.
- Gameplay & Progress Data: Information regarding your game progress, including stages completed, words solved, tournament score, total coins earned, and claim status.
- Device & Diagnostic Data: Standard non-personally identifiable diagnostic information such as device model, operating system version, crash reports, and performance metrics to help us fix bugs and improve game stability.
2. How We Use Your Information
We utilize the collected information solely for the following legitimate purposes:
- To save, maintain, and sync your game progress between local offline storage and our online servers.
- To generate live weekly tournament leaderboards and show rankings.
- To verify authenticity of tournament scores, prevent cheating, and protect legitimate players against fraud.
- To process, verify, and deliver valid reward and prize claims.
- To diagnose technical errors, optimize app performance, and release updates.
3. Third-Party Services & Advertising
Our application may incorporate trusted third-party services that collect information used to identify you or provide contextual services:
- Google Play Services: Used for platform authentication, app integrity, and updates. (Google Privacy Policy)
- Google AdMob: We may display non-intrusive advertisements (such as rewarded video ads to earn free hint coins). Google AdMob may use device advertising identifiers (GAID) in accordance with Google's policies to serve appropriate ads. (Google Advertising Privacy)
4. Data Storage, Retention & Security
We implement industry-standard technical and organizational security measures:
- Encryption in Transit: All communications between the app and our backend servers are transmitted over secure, encrypted protocols (HTTPS / TLS).
- Secure Dual-Layer Architecture: Your local game data is kept safe in private application sandbox storage and synced securely to our protected database.
- Data Retention: We retain your gameplay and profile data only for as long as your account remains active or as needed to maintain historical tournament results.
5. Children’s Privacy (COPPA & Family Policy Compliance)
শব্দধাঁধা - Bangla Word Puzzle is a family-friendly educational word puzzle game designed for players of all ages (Rated 3+).
We do not knowingly collect personal identifiable information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so we can promptly delete such information.
6. Your Rights & Data Deletion Request
You have complete control over your data. You have the right to:
- Access the profile data associated with your phone number or Device ID.
- Request correction of inaccurate information.
- Request Complete Deletion of Your Account and Data: You may at any time request the permanent deletion of your profile, phone number, and gameplay records by emailing us at smd.aktarulahsan@gmail.com or using the in-app support option. Upon request, all your personal records will be permanently removed within 7 business days.
7. Changes to This Privacy Policy
We may periodically update our Privacy Policy to reflect app enhancements or legal requirements. Any modifications will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy occasionally.
8. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please feel free to reach out to us:
- Email: support@shobdodhada.com
- App: শব্দধাঁধা - Bangla Word Puzzle
- Developer: Shobdodhada Team